General Information
After Hours Crisis Counselling for
Veterans Repatriation Benefits List
Stroke Awareness
Veterans’ Home Maintenance Helpline
Veterans Warned of Potential Scams
Conmen Targeting Elderly
Scammer Mail
National Certificates of Appreciation
Ex-Member of Defence Forces Pass
This pass is available to persons who have a DVA disability
pension, of at least 10%, for free bus travel on both government and local private bus services throughout
NSW (excluding special or premium services), and for free travel on Sydney Ferries Corporation services
(excluding premium services).
The pass also entitles the holder to free travel on any CityRail
service. These services operate within the area bounded by Goulburn, Nowra, Lithgow, Newcastle, Dungog and
Scone. Free travel is also available to Bathurst: however, it must be made via the CountryLink coach service
from Lithgow. A booking is required in this instance.
If you reside outside the Sydney or Newcastle Metropolitan areas,
you are entitled to travel on CountryLink services three (3) times each calendar year free of charge. To
obtain this entitlement you must completer an application for a CountryLink Travel Warrant. Applications are
available by contacting the Passes and Concessions Office (address below).
The pass can also be used to gain entry and exit from Airport
Link stations on payment of a concession rate.
An application for the pass, which is valid for a calendar year,
and is automatically renewed each year, should be forwarded to:
RailCorp
Passes and Concessions
PO Box K349
Haymarket NSW 1238
and must include proof of your disability (e.g. a copy of your
latest DVA determination).
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Veterans’ Home Maintenance
Helpline
The Department of Veterans’ Affairs (DVA) has found that many members of the veteran community
want advice on how to arrange the services they need to maintain their needs.
The Veterans’ Home Maintenance Helpline is a program DVA has developed to make the homes of
eligible veterans and war widows safer from falls and accident hazards around the home. Gold and White Card holders
are eligible for a free annual assessment.
The Helpline can advise on general home maintenance matters, from changing a fuse to installing a
new bathroom.
The Helpline can also arrange a home inspection to identify current or possible future
maintenance problems and will subsidise any maintenance work to a maximum of $163 per annum. Costs in excess of
that amount will need to be met by the member.
To request an assessment, call 1800 80 1945 toll free.
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Stroke Awareness -
FAST
Act FAST save lives.
The National Stroke
Foundation is calling on Australians to save lives and reduce disability by looking out for the signs of stroke
and acting FAST. FAST is an easy way
for everyone to recognise the signs of stroke. FAST stands for
Facial
weakness
Arm
weakness
Speech
difficulty
Time to act
Using the FAST test involves asking three simple questions. Can
the person smile - has their mouth or eyes drooped ? Can the person raise both arms? Can the person speak
clearly and understand what you say?
Looking out for these signs and seeking immediate medical
attention will reduce the number of lives lost to stroke - Australia's second largest killer. In 2006,
Australians will suffer 53 000 new and recurrent strokes - that's one stroke every 10
minutes.
Dr Erin Lalor, CEO of the National Stroke Foundation says that
seeking medical attention immediately when seeing the signs is very important.
The faster someone gets a diagnosis and treatment, the greater
the chance of reducing damage to the brain and having a better recovery. All too often people wither don't
realise that someone is having a stroke, or don't get the help they need.
Other signs of a stroke include:
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Weakness, numbness or paralysis - in the face, arm or leg on either side of
the body
|
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Difficulty speaking or
understanding
|
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Dizziness, loss of balance or unexplained
fall
|
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Loss of vision, sudden blurred or decreased vision in one or both
eyes
|
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Headache - usually severe and of abrupt onset or unexplained change in the
pattern of headaches
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Difficulty swallowing.
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The signs may occur alone or together. Even if the signs only
last for a short period it is still important to get medical attention.
The good news is that stroke is treatable and preventable. Stroke
risk can be reduced by keeping blood pressure low, quitting smoking, healthy eating and exercising
regularly.
For more information
on stroke you can contact the National Stroke Foundation on 1800 787 653 or visit the stroke foundation
website: www.strokefoundation.com.au
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After Hours
Crisis Counselling For Veterans
Veterans Line
What is Veterans Line?
Veterans Line is the after hours crisis counselling service
provided by the VVCS - Veterans and Veterans Families Counselling Service. The service is designed to
assist veterans and their families in coping with crisis situations outside of VVCS office hours.
Counselling is provided free of charge.
Who can use Veterans Line?
The same eligibility to access VVCS applies to Veterans
Line:
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Australian veterans
from all conflicts and peacekeeping operations |
 |
Partners and
widows |
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Sons and
daughters |
 |
Eligible ADF
personnel |
Clients do not require a
veterans entitlement card to use Veterans Line.
Privacy and confidentiality
Veterans Line acknowledges the right of clients to their
privacy.Many callers choose to remain anonymous when talking to Veterans Line and the service respects that
choice.If callers choose to give their details to Veterans Line it may be shared with the VVCS in order to
provide veterans with an integrated, effective service.
Information is not shared with the Department of Veterans’
Affairs without a client’s permission.
There are some situations (for example where a life may be at
risk) where it may be legally necessary for Veterans Line to disclose information to other agencies.If there
is concern about this issue please contact your local VVCS centre for further details.
How do I use Veterans Line?
Toll free number (national)1800 011 046
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REPATRIATION BENEFITS LIST
The following is a list of products that are available on a
Doctor’s prescription, for Repatriation patients:
Skin Care
QV Bath Oil, Hamilton’s Body Wash, Sorbolene and Glycerine Cream,
Calmurid Cream, Pinetarsol Solution.
Hair Care
Sebitar Shampoo, Sebi Rinse Conditioner, Nizoral Shampoo,
Selsun.
Sun Care
Hamilton’s 15+ Cream, Lotion, and Solarstick, Ego Sun Sense 30+,
Aquasun.
Oral Hygiene
Savacol Mouth Wash, Aquae Spray for Dry
mouth.
Cough Mixtures
Senagar & Ammonia, Durotoss.
Allergies
Telfast, Claratyne, Zyrtec, Phenergan, Drixine Nasal Spray,
Beconase Nasal Spray, Rhincort Nasal Spray, Sudafed, Demazin Tablets.
Fibre Supplements &
Laxatives
Nucolox, Normacol, Metamucil, Coloxyl with Senna, Senokot,
Glycerine Suppositories.
Dressings
Micropore Tape, Cutifilm Plus Waterproof Dressings, Handy
Bandages, Cotton Wool, Betadine Antiseptic, Solugels, Barrier Creams, Disposable Gloves, Prantal
Powder.
Anitfungal Agents
Lamasil Cream, Cansten Cream, Loceryl Nail
Paint.
Haemorroidal Treatments
Proctocedyl Ointment & Suppositories,
Anusol.
Ear Preparations
Ear Clear for Wax, Waxsol, Ceremol Ear
Drops.
Vitamins & Minerals
Calcium (Cal sup tablets, Caltrate), Vitamin B1 (Betamin),
Magnesium Tablets (Mag‑Min), Accomin Liquid Tonic.
Joint Pain & Arthritis
Metsal Cream or Liniment
Sexual Health
Viagra, Cilais, Caverject.
Pain
Aspirins Cartia, Astrix Capsules, Cardiprin, Paracetamol,
Ibuprofen.
Weight Loss
Optifast, Xenical.
Various
Nicorette Patches (Quit Smoking), Vermox (Worms), Ural Sachets
(Urinary Alkalinizer).
* Always check with your GP, as this list changes from time to
time.
You could have been paying full price for any of these items without realizing you could have
them on prescription. Remember, after your 56 prescriptions p.a., your prescriptions are
free.
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VETERANS WARNED OF
POTENTIAL SCAMS
Veterans have been targeted by scam-artists claiming to represent
the Australian Government, Secretary of the Department of Veterans’ Affairs Mr Ian Campbell said
today.
Mr Campbell said the Department of Veterans’ Affairs (DVA) had
been made aware of several approaches to members of the veteran community asking for personal information in
exchange for new government services such as free electricity or pension benefits. In some cases these people
posed as officers from DVA.
"These ‘offers’ are false and my Department is investigating
these incidents," he said.
"Veterans in Queensland and Victoria have been most recently
targeted however veterans across the country should be aware of the potential scams.
"I urge the veteran community to exercise caution when asked to
release personal details.
- Be cautious about when and to whom you release your personal
information.
- If you receive a phone call or letter asking for personal
information such as your DVA client number or banking details, do not answer straight away. Contact your
nearest DVA office on 133 254 (for metropolitan callers) or 1800 555 254 (for non-metropolitan callers)
to confirm the source is legitimate.
"It is disappointing that our veterans are being targeted by
these cowardly scams and I encourage members of the veteran community to contact DVA if they have any
concerns," Mr Campbell said.
The Government’s Scamwatch website – www.scamwatch.gov.au –
contains useful information on how to protect your privacy.
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ACT Policing Media Release - Conmen use scams to target
elderly
ACT Policing is encouraging elderly community members to be
vigilant about their personal and home safety after reports of conmen using various scams to gain entry to
homes.
ACT Policing have received numerous reports recently of
suspicious behaviour in Canberra’s inner city suburbs. The reports are of males offering to fix the residents
plumbing or paint house numbers on the driveways for an amount of money. In some instances the males pretend
to be working with police and show documents with police insignia. The victims targeted are
elderly.
In the first situation the offender will claim to be a plumber,
stating that due to recent rain the plumbing requires checking. The offender will enter, check the toilet by
flushing it and informing the elderly resident that there is a problem and they can fix it for an amount of
money. Once the money has been handed over the offender leaves the residence without carrying out any
work.
The second situation is a male offering to paint house numbers on
the curb of driveways. The offender advises the victim that he has ‘special’ paint that will not fade over
time, even when the victim already has painted house numbers. A price is agreed upon however if more money is
given the offender claims to have no change or increases the price if more than one number is
painted.
The third situation is a male pretending to be working with
police to gain entry to the residence. The offender is in plain clothes, carrying a folder with paperwork
which has a police insignia on it, claiming he requires a signature from the victim. Upon entry the offender
may assault the victim before leaving with a sum of money.
Superintendent Kylie Flower from ACT Policing Crime Prevention
team said there are some home safety precautions the elderly can take to minimise this happening to
them.
“Do not let a person you do not know into your home,” Superintendent Flower
said.
“Talk with them through the security screen door or open the door with the security chain still
engaged. If you are expecting a service repairman or similar, check their identification. If in doubt, call
their head office to verify their details. Use the number out of the phone book and not a phone number they
provide to you. If the person is claiming to be a police officer then ask to see identification. If you are
unsure, then call Police Operations on 131 444”.
“If a person does
illegally enter your home, comply with them if they ask for your wallet or handbag. If you think a neighbour or passerby will hear
then shout or yell and consider carrying a personal alarm. Take note of the offender’s appearance; clothing,
features, vehicle, registration, direction of travel and anything you consider may assist police, although do
not put yourself in danger to get this information”.
“The most important thing to remember is that if something should happen to you, such as a robbery or attack, don’t be embarrassed. It’s
important that you tell someone who can help you as soon as possible”, Supt Flower added.
ACT Policing has recently launched its revised ‘Home and Safety Booklet’. This new booklet provides community members with important safety information, including how to
effectively secure your home, what to do when going away on holiday and how to protect your personal safety
while out in public. Copies of the booklet can be obtained online at www.police.act.gov.au
Anyone who observes
suspicious activity in their neighborhood should contact ACT Policing Operations on 131 444 or for further
tips on home security, visit the ACT Policing website at www.police.act.gov.au
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Several incidents have been reported to
DVA in which members of the veteran community have been approached via mail or telephone by individuals
claiming to be from private
These approaches are false and I feel it
is timely to remind members of the veteran community to exercise caution when releasing their personal
information.
We are not aware of any monetary loss to
veterans as a result of these incidents at this stage but I ask you to urge your members to be careful about
releasing personal information.
Veterans, war widows or widowers are
encouraged to contact DVA if they have any concerns or if they feel they have been targeted by a scam. The
Department can be contacted on 133 254 (for metropolitan callers) or 1800 555 254 (for non-metropolitan
callers).
The Government's Scamwatch website -
www.scamwatch.gov.au - contains useful information to help you be aware of potential scams that regularly
circulate around our communities, and how to protect private information.
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National Certificates of Appreciation
Certificates of Appreciation are a way of expressing the nation’s thanks to those who have made a
contribution towards Australia’s efforts in war, conflicts and peace operations. The contributions can be as
a civilian or as a member of the armed forces. For the Second World War, the contribution may have been in
Australia or overseas. For all other conflicts the contribution must have been given overseas in the country
in which the conflict occurred.
Certificates are available for service in:
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Second World War, for service in the Australian armed forces or on the home
front |
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British Commonwealth Occupation Force
(Japan) |
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Korean War
|
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Malayan Emergency
|
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Indonesian Confrontation
|
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Vietnam War
|
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Gulf War
|
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Iraq War
|
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Peace Operations
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Who
can apply?
A person who made a contribution, either in the Defence forces or as a civilian, may request a
certificate in respect of his or her service, or a family member or friend may nominate a person. Next of kin
may nominate a deceased family member. Certificates of Appreciation are not available for service in the Boer
War or the First World War.
Persons who served in the Defence Reserve Forces or National Service may apply for a Certificate of
Appreciation provided that they served in a war or conflict for which a certificate is
available.
Application forms should be completed and forwarded, with supporting evidence of service, to the
electorate office of the applicant’s Federal Member
Any civilian service on the home front, which assisted the Australian effort in the Second World
War, qualifies for a Certificate of Appreciation.
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